The Details
Date Retainer
Sweet Lois will require a non-refundable date retainer fee, to secure your order on our calendar.
Payments
Sweet Lois requires the balance of your order to be paid within 3 days of the due date, for all non-wedding orders.
Wedding orders balances are due 7 days prior to the event.
All orders placed within a 14 day or less turnaround time will be required to render full payment at time of ordering.
ORDERS ARE NOT SECURED UNTIL THE DATE RETAINER IS RECEIVED. ALL UNPAID INVOICES ARE CANCELLED AFTER 48 HOURS UNLESS OTHER ARRANGEMENTS HAVE BEEN MADE.
Delivery/ Pick-up
Delivery is available, rates start at $100.00 for up to a 15-mile radius. Cakes are delivered by a professional and luxury delivery service. Your tiered cakes will be delivered in a cake safe, which is the safest, most effective way to protect and transport your cake.
We also offer set up service, so if you would like one of our team members to set your desserts up, please advise when ordering. In addition, we offer a sparkler service, Yes that's right.... have your cake delivered directly to your table or section, or room at your celebration with full sparkler service. Make it grand.
All cakes 3-tiers or more, must be delivered.
Pickup is available and will be discussed at time of ordering. Please adhere to the time agreed for pickup or communicate if a change in time is requested. Late arrival may result in additional fees or rescheduling a new date for pickup. Sweet Lois is not responsible for any issues while in transit. Instructions on how to properly transport and store your cake will be included on your invoice.
SweetLois does not schedule Sunday pickups.
Cancellations
In the event your order is cancelled, the date retainer fee is non refundable. We will try to accommodate a new date for you, if our schedule permits.
FAQs
Can I send someone to pick the cake up?
You may send a representative to pick the cake up, but a release will need to be signed. Sweet Lois is not responsible for any issues while in transit. Instructions on how to properly transport and store your cake will be included on your invoice.
Your SweetLois cake will need to be transported on a flat surface (floor of a vehicle or back of an SUV) securely so it won't slide or tilt. It must stay chilled until 60-90 minutes prior to enjoying it. Please do not transport the cake on the lap of anyone, or in the car seat, as it is not leveled and will compromise the integrity of your cake.
Do you do fondant cakes?
At this time, we only offer bespoke buttercream cakes.
What is your email?