The Details
Date Retainer
Sweet Lois will require a non-refundable date retainer fee, to secure your order on our calendar.
Payments
Sweet Lois requires the balance of your order to be paid within 48 hours of the due date, for all non-wedding orders.
Wedding orders balances are due 7 days prior to the event.
All orders placed with a 14 day or less turnaround time will be required to render full payment at time of ordering.
Delivery/ Pick-up
Delivery is available, rates are based on mileage.
Delivery and set-up are available, rates will be discussed during your ordering process.
All cakes 3-tiers or more, must be delivered.
Pickup is available, and will be discussed at time of ordering. Please adhere to the time agreed for pickup or communicate if a change in time is requested. Late arrival may result in additional fees or rescheduling a new date for pickup. Sweet Lois is not responsible for any issues while in transit. Instructions on how to properly transport and store your cake will be included on your invoice.
Cancellations
In the event your order is cancelled, the date retainer fee is non refundable. We will try to accommodate a new date for you, if our schedule permits.
FAQs
Can I send someone to pick the cake up?
You may send a representative to pick the cake up, but a release will need to be signed. Sweet Lois is not responsible for any issues while in transit. Instructions on how to properly transport and store your cake will be included on your invoice.
Do you do fondant cakes?
At this time, we only offer bespoke buttercream cakes.
What is your email?